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Wallace Media Group (WMG) – Refund, Cancellation & Rescheduling Policy At Wallace Media Group (WMG), client satisfaction is at the core of everything we do. We are committed to delivering high-quality training and consulting services that meet your goals and exceed your expectations. To ensure a smooth and transparent experience, we have outlined our official policies regarding refunds, cancellations, and rescheduling. Client Satisfaction & Refund Policy: Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with the services you’ve received, we are happy to evaluate your concern and offer a full or partial refund, depending on the situation. Refunds will be issued to the original payment method, in accordance with your card issuer’s terms and processing times. Refunds are typically processed within 5–7 business days of approval. To request a refund, please contact us at info@wallacemediagrp.com with: Your full name Service or session booked Reason for the refund request Proof of payment (if applicable) We handle all refund requests with care and fairness. In most cases, we will also offer to resolve the issue or provide a complimentary follow-up session when appropriate. Cancellation & Rescheduling Policy: We understand that plans can change. To respect your time and ours, we ask that all cancellations or rescheduling requests be submitted at least 24 hours prior to your scheduled session. To Cancel or Reschedule: Email us at info@wallacemediagrp.com Include your name, the session date/time, and whether you'd like to cancel or reschedule If you cancel or reschedule at least 24 hours in advance, you may: Reschedule at no additional cost Receive a full refund, if applicable Late Cancellations / No-Shows: Cancellations made less than 24 hours before the scheduled session may be non-refundable, except in cases of emergency or with prior approval. No-shows without notice are not eligible for refund or credit. WMG-Initiated Cancellations If Wallace Media Group must cancel a session or service due to unforeseen circumstances (e.g., scheduling conflicts, trainer unavailability, technical issues), clients will receive: A full refund, or The opportunity to reschedule at a time that works best for them We will always notify you as soon as possible in the event of a cancellation and prioritize rescheduling your session promptly.

Wallace Media Group: Consultation & Client Communication Policy At Wallace Media Group, our goal is to deliver a seamless, transparent, and results-driven experience for every client. To ensure we fully understand your goals and tailor our services to your needs, we offer an initial complimentary 30-minute consultation with all media training and certification services. Complimentary Consultation We believe in starting every engagement with clarity. Your free 30-minute consultation includes: A needs assessment Overview of applicable training programs Guidance on program selection and next steps Opportunity to ask questions before committing This session ensures that expectations are aligned and that your investment in training or certification services is optimized from the beginning. 📅 Book Your Free Consultation Ongoing Client Support & Service Fees Once you’ve registered or signed on for services, you’ll be connected with a dedicated point of contact. This ensures personalized support throughout the duration of your training or engagement. If, after services have begun, you have questions, require clarification, or need adjustments, we encourage you to: Reach out directly to your assigned representative or training coordinator. Schedule a follow-up conversation if needed to address your inquiry in more depth. We are happy to resolve questions and small clarifications related to your active project or training at no additional cost when addressed promptly and reasonably within the service scope. When Additional Service Fees Apply To maintain fairness and resource alignment, additional fees apply in the following scenarios: Extended or Additional Consultation Time Beyond the Initial 30 Minutes Project or Training Adjustments That Require Significant Planning or Customization Requests for New Strategic Guidance, Coaching, or Analysis Outside of the Original Scope Follow-Up Calls/Meetings Exceeding 15 Minutes That Involve Planning, Strategy, or Delivery Support 🔹 Rate: $100 per hour If your request falls under billable support, your point of contact will inform you in advance and seek your approval before proceeding. Our Commitment to You We strive to: Communicate clearly about timelines, deliverables, and expectations Provide proactive support and guidance Avoid unnecessary costs through up-front clarity and mutual understanding Ensure that all communication adds value to your training or organizational goals For urgent matters or time-sensitive requests, please call us directly at: 📞 (470) 973-2220 📧 Info@wallacemediagrp.com

Wallace Media Group – Training Program Overview We offer specialized media training programs designed to elevate communication, leadership, and career growth across industries. Whether you're advancing your career, preparing for the spotlight, or entering the entertainment industry, we have a program built for your goals. Career Advancement & Professional Development Investment: $2,500 Strengthen your communication, leadership, and presence in the workplace and beyond. This core program helps professionals grow with confidence, clarity, and impact. Ideal for: Emerging leaders Corporate professionals Educators & nonprofit staff Entrepreneurs Anyone seeking career growth Format: Online, In-Person, or Hybrid Duration: Typically 2–4 sessions (customizable) Influence & Impact: High-Profile Media Training & Publicity Appearances Investment: $5,000 Perfect for high-visibility professionals preparing for media appearances, public speaking, press interviews, or crisis communication. Learn how to own your message and perform under pressure. Ideal for: Executives & public figures PR professionals Authors & media experts Spokespersons & thought leaders Format: Online, In-Person, or Hybrid Duration: Typically 2–4 sessions (customizable) Film & Television Workforce Education Study Program Investment: $10,750 A deep-dive training and certification program for those pursuing careers in film, TV, and digital media. Includes industry insights, hands-on learning, and career planning. Ideal for: Aspiring creatives & storytellers Students & career changers Workforce development groups Community-based education programs Format: Hybrid or In-Person (select cities) Duration: 12 week cohort or accelerated option Custom & Corporate Training Solutions Need a tailored solution for your organization, school, or team? We create custom training programs to meet your specific goals and audience needs. 📧 Contact us: info@wallacemediagrp.com to request a quote or schedule a consultation.

Wallace Media Group: Registration & Purchase Guide for Media Training & Certification Services Whether you’re an individual participant, a company representative, an administrator, or a procurement officer, follow this comprehensive step-by-step guide to successfully register and access our industry-leading media training and certification programs. Step 1: Schedule a Complimentary Consultation Begin by booking a free 30-minute consultation with our team. During this session, we’ll assess your training needs and help tailor the ideal program for you or your organization. 📅 Book a Consultation Step 2: Select Your Registration Category Choose the registration path that best reflects your role and needs: Individual – Register yourself for personal or career development. Company Representative – Enroll multiple employees or team members. Administrator – Manage participant enrollment for a department or institution. Procurement Officer – Coordinate training purchase as part of a procurement process. Step 3: Choose Your Training Program Explore our range of media training and certification programs. You can filter options based on: Skill Level: Beginner, Intermediate, or Advanced Training Focus: Public Speaking & Presentation Skills Crisis Communication & Reputation Management Media Interviews & On-Camera Training Film & Television Workforce Education Study Program Career Advancement & Professional Development Delivery Format: Online, In-Person, or Hybrid Program Duration: Ranging from single-day workshops to multi-week courses 📘 View Available Programs Step 4: Add Participants Enter participant information based on your registration type: Individuals – Complete a short form with your contact and payment details. Companies/Organizations – Enter or upload participant details, including: Full Name Email Address Role/Title Bulk Registration – For large groups, upload participant data via CSV template (available on request or at checkout). Step 5: Payment or Procurement Process Choose the appropriate payment or procurement option: For Individuals: Securely pay using: Check ACH Bank Transfer Credit/Debit Card PayPal All transactions are encrypted and processed securely to protect your information. For Organizations or Procurement Teams: Request a formal quote or invoice Submit a Purchase Order (PO) if required Complete payment via: Check Bank Transfer Corporate Procurement Platform Government/Education Payment Channels (if applicable) 💼 Need a custom invoice or W-9? Contact us at info@wallacemediagrp.com or (470) 473-2220. Step 6: Confirmation & Training Access After successful registration/payment, participants will receive: A confirmation email with: Program details Training schedule Access links and login credentials Pre-training materials (as applicable) Optional: Pre-session questionnaire to tailor the learning experience Step 7: Attend Training & Get Certified Participants will: Join the scheduled sessions (live virtual, on-demand, or in-person) Engage in hands-on exercises, simulations, and expert instruction Complete assessments or assignments (if required) Receive an official Wallace Media Group Certification upon successful completion 🎓 Certificates are digitally issued and verifiable for professional use on LinkedIn, resumes, and more. Need Assistance? We’re here to help at any step of the process. 📞 Call or Text: (470) 973-2220 📧 Email: info@wallacemediagrp.com

Learn More About Our Services For a full overview of our training programs, consulting offerings, and customized media solutions, please visit our Services page. You'll find detailed descriptions, pricing, delivery formats, and answers to frequently asked questions. 👉 Explore our services here: www.wallacemediagrp.com/services If you have specific questions or would like help choosing the right program, feel free to contact us directly at info@wallacemediagrp.com or call (470) 973-2220.

📁 Our Track Record of Success At Wallace Media Group, we take pride in the measurable results and long-term impact we've delivered for clients across a range of industries. Our portfolio includes a diverse array of successful projects—from executive media coaching and public speaking bootcamps to high-profile publicity training and large-scale workforce development initiatives. We are proud to share: ✅ Client Testimonials – Real feedback from satisfied individuals, teams, and organizational partners 📊 Case Studies – Detailed insights into how we’ve helped clients achieve media confidence, public recognition, and professional growth 🌟 Proven Results – From increased executive visibility and successful media appearances to career transitions and industry certifications We’re happy to provide relevant case studies, success stories, or client references tailored to your specific area of interest upon request. To request examples of our work or explore how we can support your goals, please contact us at info@wallacemediagrp.com or call (470) 973-2220.

Tailored Advertising & PR Strategies at Wallace Media Group (WMG) At Wallace Media Group (WMG), we specialize in crafting customized advertising and public relations strategiesdesigned to elevate your brand and achieve your unique business objectives. Our approach combines traditional media channels with the emerging power of digital platforms to create a holistic, multi-channel strategy that maximizes your brand's reach and influence. Integrated Media Approach We believe in blending the best of both worlds. Our team leverages traditional media—including billboards, television, radio, and print—to establish a strong foundation of visibility and brand recognition. Simultaneously, we tap into the growing power of podcasts and online platforms, which are now pivotal in building direct connections with target audiences. Expert Media Training & Strategic Publicity Our commitment to your success goes beyond just reaching the right audience. At WMG, we understand the power of media presence and its impact on brand credibility and public perception. We offer expert media training that empowers you to communicate confidently in interviews, public appearances, and media events. Our strategic publicity planning positions your brand and key spokespersons for high-profile media opportunities, boosting both credibility and engagement. Full-Service Execution From the initial stages of strategy development to the final moments of execution, WMG takes care of everything. We handle all logistics, including scheduling, coordination, and media relations, ensuring that every campaign runs seamlessly. Our experienced team works diligently to ensure every detail is covered, freeing you up to focus on your core business while we work behind the scenes to bring your vision to life. Measurable Results At the heart of our services is a focus on performance and results. We don’t just launch campaigns; we track, analyze, and optimize them for the best possible outcomes. Whether it's through increased media coverage, higher engagement rates, or stronger brand recognition, we ensure that every initiative delivers tangible, measurable results. Why Choose Wallace Media Group? Tailored Strategies – Customized to your unique brand identity and goals. Comprehensive Media Reach – Combining traditional and digital platforms for maximum impact. Expert Training & Support – Equipping your team with the skills to shine in the media spotlight. Seamless Execution – Managing logistics and scheduling to ensure a flawless process. Results-Driven – We measure success through tangible outcomes and business growth. Let us help you amplify your brand’s voice, elevate your presence, and drive impactful results across multiple media channels. 📧 Contact us at info@wallacemediagrp.com to schedule a consultation or discuss how we can support your PR and advertising goals.

We're open Monday - Friday (weekdays) 9:00 a.m. - 5:00 p.m. EST. We will be closed on all federal holidays. Clients may reach us after hours for PR emergencies. Availability depends on the situation's urgency. For immediate assistance, call 470-973-2220, leave a detailed message, and a representative will respond as soon as possible.

The timeline for a consulting project depends on factors such as the project's scope, complexity, and objectives. Smaller projects are typically completed within a few months, while larger, more complex engagements may take anywhere from several months to a few years. We collaborate closely with each client to define realistic timelines that align with their goals and ensure a smooth, efficient process from start to finish.

We prioritize confidentiality and data security by implementing stringent internal policies and procedures designed to protect client information. Our practices ensure full compliance with relevant data protection regulations, giving you peace of mind throughout our consulting engagements.